sales motions

Repeatable Sales Motions vs. Selling Success

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Having a sales organization that consistently exceeds aggressive goals is the holy grail of growth-focused companies. A repeatable sales motion is often seen as the vehicle to make that happen. Unfortunately, I’ve seen very few companies that have translated salesmanship and the art of selling into the science of sales.

Instead, one or two successful deals become the foundation for what is believed to be the repeatable sales motion. That fails to address the other independent variables, often resulting in an approach that is neither repeatable nor scalable. Taking a more analytical look at what works and why leads to a better understanding of repeatability.

As the Roman philosopher Seneca is quoted as saying, “Luck is what happens when preparation meets opportunity.

Preparation is more than understanding the prospect company, their competition and differences, the market they operate in, and what changes may be coming (technological, legislative, economic, etc.)—although that is often far more preparation than many Account Execs bring to a meeting. I’m always amazed at how unprepared many sellers are, and that is the quickest way to lose your prospect’s respect.

I’ve learned over the years that planning for the unexpected is planning for sustainable success. That can be as tough and nebulous as it sounds. You need to stay calm, unemotional, and in control while assessing the situation and adapting to it. Confidence definitely helps, as does logic. Composure is a key aspect of professionalism.

I like the Five Whys method of drilling into those statements or concerns to understand them. Sometimes it’s fluff, but sometimes it helps you close the deal faster because you uncovered something others missed. Other times, you qualify a prospect out quickly and move on to a better fit that develops into a closed-won deal.

Salesmanship includes:

  • Being prepared
  • Being likeable
  • Relationship building starts with finding connections and common interests, then demonstrating your ability to help the prospect solve their problem (and at this stage they may be more focused on symptoms than root causes).
  • Understanding the need. Why is this important to them? Document this, including their phrases and terminology, as that can have a huge impact on their acceptance of your proposed solution.
  • Being respectful. This starts with respecting their time.
  • Being focused on solving their problems. Without this, you won’t have a loyal and lasting customer base. To me, this is as much about reputation as it is about salesmanship.
  • Learning from failures as much as success. Evolution is important.

These are all teachable/learnable skills. They also address the intangibles that fuel selling success. So, which came first – the selling successes or the repeatable sales motions? To me, they go hand-in-hand.

Selling may not come naturally to a lot of people (it wasn’t for me), but it is a muscle that can be developed with hard work, practice, and a goal of improving each and every day. Your success may appear to be luck, but you will know better.