sales plays
Repeatable Sales Motions vs. Individual Selling Success
A sales organization that consistently exceeds aggressive goals is the holy grail for growth-focused companies. A repeatable sales motion is often seen as the vehicle to make that happen. Unfortunately, few companies have translated salesmanship and the art of selling into the science of repeatable sales.
Often, one or two successful deals become the foundation for what is believed to be the repeatable sales motion. Two common scenarios are:
- You may have lookalike prospects to target based on a limited sample of sales. That doesn’t mean there is real scale potential, but it is a start.
- This approach fails to address other independent variables, and often results in an approach that is neither repeatable nor scalable.
- You have one salesperson who is very successful, but their success has not been repeatable.
- The nice thing about this scenario is that a repeatable sales motion is more likely, but understanding the subtleties of their approach can be difficult to quantify, document, and turn into something repeatable.
Let’s take a more analytical look at what works and why, which leads to a better understanding of how to develop repeatability.
As the Roman philosopher Seneca is quoted as saying, “Luck is what happens when preparation meets opportunity.”
Preparation is more than understanding the prospect company, their competition and differences, the market they operate in, and what changes may be coming (technological, legislative, economic, etc.)—although that is often far more preparation than many Account Execs bring to a meeting. I’m always amazed at how unprepared many sellers are, and that is the quickest way to lose your prospect’s respect.
I’ve learned over the years that planning for the unexpected is planning for sustainable success. That can be as tough and nebulous as it sounds. You need to stay calm, unemotional, and in control while assessing the situation and adapting on the fly. Confidence definitely helps, as does logic. Composure is key to presenting a professional presence.
I like the Five Whys method of drilling into those statements or concerns to understand them. Sometimes it’s fluff, but often it helps you close the deal faster because you uncovered a pain that others missed. This can also help qualify a prospect out quickly and move on to a better fit that develops into a closed-won deal.
Salesmanship includes:
- Being prepared.
- Being friendly, approachable, and likable.
- Relationship building. It starts with finding connections and common interests, then demonstrating your ability to help the prospect solve their problem (and at this stage they may be more focused on symptoms than root causes).
- Understanding the need. Why is this important to them? Document this, including their phrases and terminology, as that can have a huge impact on their acceptance of your proposed solution.
- Having value to add. This includes product knowledge, company knowledge (website, 10-K/10-Q, articles, etc.), competitive knowledge, industry knowledge, and more.
- This gives you a perspective on their business that may not be 100% accurate, but it lets you make assertions the prospect will likely validate or correct. Your knowledge will also impress them and likely lead to deeper discussions about their needs and goals.
- AI can significantly reduce your preparation time for this.
- This gives you a perspective on their business that may not be 100% accurate, but it lets you make assertions the prospect will likely validate or correct. Your knowledge will also impress them and likely lead to deeper discussions about their needs and goals.
- Being respectful. This starts with respecting their time.
- Don’t be late to calls. Don’t spend time on things that are not relevant. Don’t ignore the people that you are speaking with by focusing on higher-level decision makers. And don’t badmouth other products they may be using or competitive solutions.
- Being focused on solving their problems. Without this, you won’t build a loyal, lasting customer base.
- To me, this is as much about reputation as it is about salesmanship.
- Learning from failures (yours and others) as much as success. Evolution matters: improve and become your best.
These are all teachable/learnable skills. They also address the intangibles that fuel selling success.
So, which came first – the selling successes or the repeatable sales motions?
To me, they go hand-in-hand. By building a high-performance sales team, pooling information from sales discovery calls and other meetings, and focusing on patterns of unmet needs and the associated messaging, you can create and refine something repeatable. It takes more than one or two wins to prove a pattern exists, so create a hypothesis early and work to refine or refute it with every prospect interaction.
Selling may not come naturally to a lot of people (it wasn’t for me), but it is a muscle you can develop with hard work, practice, and a goal of improving every day. Your success may look like luck to others, but you will know better.
