Life

Things that make you go hmmm

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Artist's conception of PSO J318.5-22
Artist’s conception of PSO J318.5-22. (Credit: MPIA/V. Ch. Quetz)

This week I read a story about Astronomers finding a new, free-floating planet (PSO J318.5-22). What I loved about this story is that the planet defies the definition of a planet, as it does not orbit a star. It’s something that shouldn’t exist, or at least something that exists outside the astronomical framework.

It’s funny how you grow-up being taught what is right and how things should work. While knowledge and understanding is good, it can also be limiting. When you just know that something should not work it is really easy to just accept that and move on. It can be a real innovation killer.

Every so often something new, different, and sometimes even seemingly inconsequential, comes around and makes a big difference. Think about Apple’s iTunes. It was created merely as a means to sell iPods.  Critics said it would never work. But, it changed the way people buy music and video content and is one of the fastest growing businesses within Apple.

Or, think about Twitter. An idea for a microblogging service to send text messages to a group of friends. Now news is reported via tweets and media of all types use hashtags to create communities and generate buzz. Something that should have been almost nothing has become so powerful and important to so many.

People that know me or have worked for me have heard this saying on many occasions:  “Don’t give me the 10 reasons why something won’t work; Instead, find the one or two ways that it might work and let’s go from there.” This simple statement sets a simple yet very important expectation.

Most people spend a lot of time and effort finding ways to prove that things will or should fail. I find that very frustrating. But, if you get the right people with the right mindset you can do some pretty amazing things. And, like Post It® notes, occasionally you create something really cool that was completely unexpected. But, you will never know if you don’t even get started.

So, actively look for examples of products or services that broke the rules. Try to understand the genesis of those ideas. And, the next time you think that something is impossible, remember PSO J318.5-22

There’s a story in there – I just know it…

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I was reading an article from Nancy Duarte about Strengthening Culture with Storytelling, and it made me think about how important a skill story telling can be in business, and how it can be far more effective than just presenting facts / data. These are just a few examples – I’m sure that you have many of your own.Storytelling

One of the best sales people that I’ve ever known wasn’t a sales person at all. It is Jon Vice, former CEO of the Children’s Hospital of Wisconsin. Jon is very personable and has the ability to make each person feel like they are the most important person in the room (quite a skill in itself). Jon would talk to a room of people and tell a story. Mid-story you were hooked. You completely bought what he was selling, often without knowing what the “ask” was. It was amazing to experience.

Years ago when my company was funding medical research projects, my oldest daughter (then only four years old) and I watched a presentation on the mid-term findings of one of the projects. The MD/Ph.D. giving the presentation was impressive, but what he showed was slide after slide of data. After 10-15 minutes my daughter held her Curious George stuffed animal up in front of her (where the shadow would be seen on the screen) and proclaimed, “Boring!”

Six months later that same person gave his wrap-up presentation. It was short, told an interesting story that explained why these findings were important, laying the groundwork for a follow-on project. A few years later he commented that this was a very valuable lesson because the story with data was far more compelling than just the data itself.

A few years ago the company I work for introduced a high-performance analytics database. We touted that our product was 100 times faster than other products, which happened to be a similar message used by a handful of competitors. In my region we created a “Why Fast Matters” webinar series and told the stories of our early Proof of Value efforts. This helped my team make the first few sales of this new product. People understood our value proposition because these success stories made it tangible.

What I tell my team is to weave the thread of our value proposition into the fabric of a prospect’s story. This both makes us part of the story, and also makes this new story their own (as opposed to being our story). This simple approach has been effective, and also helps you qualify out sooner if you can’t improve the story.

What if you not selling anything? Your data has a story to tell – even more so with big data. Whether you are analyzing data from a single source (such as audit or log data), or correlating data from multiple sources, the data is telling you a story. Whether patterns, trends, or correlated events – the story is there. And once you find it there is so much you can do to build it out.

Whether you are selling, managing, teaching, coaching, analyzing, or just hanging out with friends or colleagues, being able to entertain with a story is a valuable skill. This is a great way to make a lot of things in business even more interesting and memorable. So, give it a try.

The Power of Simplicity

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If you can’t explain it simply, you don’t understand it well enough.”  – Albert Einstein

I actually didn’t care much for consultants in the first part of my career. My experience was that people would come in, tell you what to do, and then leave victoriously while we were stuck trying to implement something that just wouldn’t work. It seemed that they made everything seem so complex – often as a way to justify their cost.

Then, I met a really amazing consultant who shared something valuable with me. He explained what he believed differentiated a true consultant from a contractor (something I wrote about a decade later in a Tech Republic article).  He then made me aware of the Einstein quote above. This was one of those pivotal moments in my career.

Over the course of many years I have met many interesting people. Some seemed to try to intentionally obfuscate even the easiest things to try making themselves seem brilliant. Others took such a circuitous route that you sometimes forgot about what you were trying to understand and fix. And sometimes explanations were just so tangential that the main point was completely lost. There are likely many reasons for these experiences – some intentional and many not. The real lesson learned is that it wasn’t just consultants who have the ability to be incomprehensible, and that clear and comprehensible communication is key to effectiveness.

Just think about the power of a well crafted “elevator pitch” when you meet someone new, or the ability to quickly explain how your company differentiates itself from the competition (making you the better or safer choice in your prospect’s mind). Or, being able to articulate your business strategy in a way that people not only understand, but also so interests them enough where they want to learn more and be part of making that happen. This goes well beyond just having good communication skills.

The best consultants have this ability to explain something simply, as do the best employees, the best managers, the best executives, and the best business owners.  While this is only one attribute of success (likability, powers of persuasion, integrity, luck, etc. are others), it is something that can be taught, developed, and consistently applied.

The power to “explain it simply” is the power to make a difference.

The People who Move the Dial

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Whether you are a business owner, a manager, or a parent, finding the right way to motivate your team is important to maximize performance and results. Each person is a little bit different, is looking for something a little different, and once you figure out what is important you can get the most out of them. Not everyone wants to be a star – and that is usually OK (as long as they have the right attitude, skills and work ethic).

But, there are those exceptional people that want to be the best, are willing to take risks, work hard, and “think different” in order to succeed. These are the people who are self-motivated, and continue to raise the bar for the entire team as part of a high-performance culture. These are the people who move the dial.

I’ve had the pleasure of being taught by people like this, working with people like this, managing people like this, and helping a few people become people like this. Every once in a while you have a few of these special people working together, and that is when really amazing things happen. These people are generally curious and wonder “why not?”  They are confident (not arrogant), intelligent, and passionate about being successful.

Back when I was funding research projects I had a trip scheduled to Philadelphia. I asked a friend at a local hospital to make an introduction to meet someone from “CHOP” (the Children’s Hospital of Philadelphia). They were always ranked as one of the top hospitals, and I wanted to see why. The introduction was made and a lunch meeting was scheduled. I was looking forward to the meeting, but had no real expectations for the meeting.

Much to my surprise, a half-dozen people in a large conference room with a catered lunch greeted me.  They gave me presentations on their various projects (which was unusual as they did not know me, but did know I was involved with research projects at other facilities). Everyone in the room was amazing, and the department head (Dr. Terri Finkel) was one of the most impressive people that I had ever met.

After lunch was over I told Dr. Finkel that I appreciated the lunch, but wondered why they went to so much trouble when I never promised to do anything in return for them. She just smiled and replied, “We love what we do, and love having the opportunity to talk about our projects and passions to people who have similar interests.”  That made a huge impression on me, and within about six months we were funding projects using a unique approach that Terri suggested in response to a question I had about getting the most “bang for my research dollars.”

Over the course of a few years this team did incredible things that had a tangible impact on Pediatric Rheumatology. There were many great researchers, but two of them really stood out (Drs. Sandy Burnham and Randy Cron – both continue to do amazing things to this day).  The results of this team were so much better than everyone else that we supported. They provided a huge return on my investment, and I can take pride in knowing that in some small way I made a difference through these efforts.

To me it came back to the basics. Intelligent people who were passionate about making a difference, who were confident enough to be challenged, and who were led by a visionary person who saw an opportunity to motivate her team and help me achieve my goals. It’s the best type of win-win scenario possible.

These people moved the dial back then, and continue to move it today. It is a thing of beauty to watch stars like this perform. These are the people who shine twice as bright and guide others down the path to success. And, you can find them in every industry and every walk of life.

Using Technology for the Greater Good

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For several years my company and my family funded a dozen or so medical research projects. I had the pleasure of meeting and working with many brilliant MD/Ph.D. researchers. My goal was to fund $1 million of medical research and find a cure for Arthritis. We didn’t reach that goal, but many good things came out of that research.

Something that amazed me was how research worked. Competition for funding is intense, so there was much less collaboration between institutions than I would have expected. At one point we were funding similar projects at two institutions. The projects went in two very different directions, and it was clear to me that one was going to be much more successful than the other. It seemed almost wasteful, and I thought that there must be a better, more efficient and cost-effective way of managing research efforts.

So, in 2006 I had an idea. What if I could create a cloud based (a very new term at the time) research platform that would support global collaboration? It would need to support true analytical processing, statistical analysis, document management (something else that was fairly new at the time), and desktop publishing at a minimum. Publishing research findings is very important in this space, so my idea was to provide a workspace that supported end-to-end research efforts (inception to publication) and fostered collaboration.

This platform would only really work if there were a new way to allow interested parties to fund this research that was easy to use and could reach a large audience. People could make contributions based on area of interest, specific projects, specific individuals working on projects, or projects in a specific regional area. The idea was a lot like what Crowdtilt (www.crowdtilt.com) is today. This funding mechanism would support non-traditional collaboration, and would hopefully have a huge impact on the research community and their findings.

Additionally, this platform would support the collection of suggestions and ideas. Good ideas can come from anywhere  especially when you don’t know that something is not supposed work.

During one funding review meeting I made a naïve statement about using cortisone injections to treat TMJ arthritis. I was told why this would not work. But, a month or so later I received a call explaining how this might actually work. That led to a research project and positive results (see http://onlinelibrary.wiley.com/doi/10.1002/art.21384/pdf). You never know where the next good idea might come from, so why not make it easy for people to share those ideas.

By the end of 2007 I had designed an architecture using SOA (service oriented architecture) using open source products that would do most of what I needed. Then, in 2008 Google announced the “Project 10^100” competition. I entered, confident that I would at least get honorable mention (alas, nothing came from this).

Then, in early 2010 I spent an hour discussing my idea with the CTO of a popular Cloud company. This CTO had a medical background, liked my idea, offered a few suggestions, and even offered to help. It was the perfect opportunity. But, I had just started a new position at work and this fell to the wayside. That was a shame, and I only have myself to blame. It is something that has bothered me for years.

It’s 2013, there are far more tools available today to make this platform a reality, and it still does not exist. The reason that I’m writing this is because the idea has merit, and think that there might be others who feel he same way and would like to work on making this dream a reality. It’s a change to leverage technology to potentially make a huge impact on society. And, it can create opportunities for people in regions that might otherwise be ignored to contribute to this greater good.

Idealistic? Maybe. Possible? Absolutely!