Latest Event Updates
Nearly every morning I start the day out by reviewing news on business, technology, and finance / markets. Occasionally there is a general interest article that I stumble across. Today it was a short article about Curt Culver, Co-Founder of Culver’s restaurants.
There are several great points that seem like common sense in hindsight, but are often well out of focus during the “heat of the battle” as you are building your business. Mr. Culver touches several of them:
- The Importance of having the proper Work / Life Balance
- For me personally, this was one of the toughest aspects of growing my business. I was working 100+ hours a week, traveling a minimum of 50% of the time, and was often “not there,” even when I was spending time with my family.
- My habits also set the expectations for others on the team, and I later realized that this created some strife at home for them as well.
- The turning point for me was when my youngest daughter, then 4 years old, was telling her twin brother and my older daughter that, “Daddy really does love us, he just works all the time so that we can live here and have all of this stuff.” It was painful enough to hear that, but was a wake-up call about what is really important in life – people (especially family and friends), not “stuff.”
- For me personally, this was one of the toughest aspects of growing my business. I was working 100+ hours a week, traveling a minimum of 50% of the time, and was often “not there,” even when I was spending time with my family.
- The Need to Develop others on your Team
- From past experiences I understood the need to hire the best people who you could afford – people with complementary skills (not just clones of yourself), and who were better than you in at least one aspect.
- One of my goals around developing my team was to have everyone understand the big picture, and empower them to make good decisions for the business.
- While most of this occurred, my goal was to have each and every person think and act like owners of the business. That level of engagement and accountability only happened with my most senior person, who was also my first hire and actually did own a small part of the company.
- The moment when I recognized success was during a mission-critical ERP system upgrade for our largest customer – a multi-billion dollar semiconductor reseller. I sat-in on project and team meetings, reviewed reports, and asked a few questions, but that was it. It was a very proud and empowering moment for me.
- The weekend of the pre-migration test I received a call telling me that everything had been successful and that the migration was going forward the next weekend.
- The following weekend I received a nightly summary email, and on Sunday afternoon received a call telling me that the new system was operational and supporting production with ease.
- Mr. Culver states that, “Culture is all about people.” That is true, but it is just one aspect of culture.
- To me, the Cultural Identity of your company starts out as something aspirational, and grows into the glue that bonds each and every member on your team. It helps bring out the best in everyone, including the camaraderie and support that comes from working with people who you like and trust.
- There were two unexpected consequences of actively focusing on culture, which were:
- We quickly transformed into a High Performance Organization. Everyone pushed to continually “raise the bar.” There was healthy competition between people, but each member of the team was there to be a “safety net” for others as having the team win was far more important that winning as an individual.
- New Hires that were not a good fit recognized that very quickly, and usually quit within the first 2-3 weeks. I only had to terminate one person during the probationary period that wasn’t a good fit.
- There were two unexpected consequences of actively focusing on culture, which were:
- Having a Support System
- Mr. Culver addresses failure and the importance of family to help support you in times of need.
- One of the biggest lessons learned for me personally was nothing that I did or accomplished with my company would have been possible without the support of my wife, children, parents and in-laws (the later two providing financial support during the early years in times of need).
- With understanding comes humility.
These are lessons learned that can be applied to any size organization, and in my opinion are a great investment in the future growth, value, and longevity of your company.
Here is the link to the article referenced – https://www.qsrmagazine.com/start-finish-what-inspires-execs/craig-culver-culture-all-about-people
My wife has a Nissan Maxima and loves her car. Over the past 9 months there has been a persistent but seemingly random problem where the radio is used for a few minutes while the car is off, and then the battery dies when she goes to start the car. This has happened more than a dozen times over the past 3 1/2 years, and it has been seen by two dealerships a for a total of three times recently with no success – the most recent visit being one day before this problem occurred.
Saturday morning I was running errands when my wife called and let me know that this problem happened again (second time this week and she was very frustrated). I was pretty excited because this time the problem occurred at home, not at some parking lot like usual, so I had the luxury of time to try to make a root cause determination. I’m somewhat mechanical but certainly no professional, so I followed my own consulting advice and contacted a professional.
Dave T. is a mechanical guru, and has an uncanny ability to offer sage advice with only a modicum of information. He is an incredibly busy guy, but is always willing to spend a few minutes and give helpful advice. It helps that he is a great guy, but it also helps him generate business (leads and referrals). It is an approach that helps create a constant backlog of work and very loyal clientele, which is good business.
I called Dave, described the problem, mentioned what I had read on various forums (i.e., similar electrical problems observed after some arbitrary mileage). Next, I mentioned that this had just been to the dealership and they did not find anything wrong. Dave laughed, stated that, “There is a 99%+ likelihood that alternator is bad, and possibly both the alternator and battery.” There was a pause, and then he added, “What’s more likely – that there is some completely random problem that only happens when your wife is out and your son stays in the car and listens to music for a few minutes, which by the way only happens to Maximas after X number of miles, or that there are issues with the alternators where they tend to fail after a certain amount of use, which causes them not to charge the battery properly and leads to a condition where there is not enough of a charge to start the car?”
When Dave explained it like that I felt kind of stupid, consoled only by the fact that other professional mechanics had not figured this out by now. He then added, “Anything that would be able to drain a battery within a few minutes would be noticeable. It would start a fire, or melt wires, and smoke or smell. You haven’t seen or smelled anything like that, have you?”
I described my plan to troubleshoot the problem, and Dave suggested that in addition I test the alternator and the specific gravity of the individual battery cells. So, less than five minutes into that call I had a plan and was off and running.
Yesterday afternoon I spent several hours using a very methodical approach to troubleshooting, documenting everything with pictures and videos to help me recall both details and sequence if needed. Sure enough, Dave’s knowledge and intuition led to the correct conclusion.
I gave him a call to thank him, and while talking I wondered aloud why the dealership could not figure this out? Dave replied, “It’s not that they couldn’t have done what you did, but instead they focused on the symptoms you described. The mechanic probably sat there for 10-15 minutes with the lights and radio on while the car was off. After that the car started so they assumed that everything was fine. I listened to what you said, ignored the randomness and speculation, and honed-in on the problem. Even the fact that this happened again so soon made sense because now your battery was run down from testing at the dealership.” He added, “In my business I get paid for results, so I can’t get away with taking the easy way out.”
I’m big on lessons learned, wanting to make the most of each and every experience because I have learned that skills and knowledge are often very transferrable. As I thought about this I realized that Dave’s analysis was the perfect practical application of Occam’s razor. It’s a skill that is very helpful as a Consultant, but more importantly, it is something that can help when troubleshooting in any line of work.
As a young boy, I was “that kid” who would take everything apart, often leaving a formerly functional alarm clock in a hundred pieces in a shoe box. I loved figuring out how things worked, and how components worked together as a system. When I was 10 I spent one winter completely disassembling and reassembling my Suzuki TM75 motorcycle in my bedroom (my parents must have had so much more patience and understanding than I do as a parent). It was rebuilt by spring and ran like a champ.
By then I was hooked – I enjoyed working with my hands and fixing things. That was a great skill to have while growing up as it provided income and led to the first company I started at age 18. There was always a fair degree of trial and error involved with learning, but experience and experimentation led to simplification and standardization. That became the hallmark to the programs I wrote and later the application systems that I designed and developed. It is a trait that has served me well over the years.
Today I still enjoy doing many things myself, especially if I can spend a little bit of time and save hundreds of dollars (which I usually invest in more tools). Finding examples and tutorials on YouTube is usually pretty easy, and after watching a few videos for reference the task is generally easy. There is also a sense of satisfaction to a job well done. And most of all, it is a great distraction to everything else going on that keeps your mind racing at 100 mph.
My wife’s 2011 Nissan Maxima needed a Cabin Air Filter, and instead of paying $80 again to have this done I decided to do it myself. I purchased the filter for $15 and was ready to go. This shouldn’t take more than 5 or 10 minutes. I went to YouTube to find a video but no luck. Then, I started searching various forums for guidance. There were a lot of posts complaining about the cost of replacement, but not much about how to do the work. I finally found a post that showed where the filter door was. I could already feel that sense of accomplishment that I was expecting to have in the next few minutes.
But fate, and apparently a few sadistic Nissan Engineers had other ideas. First, you needed to be a contortionist in order to reach the filter once the door was removed. Then, the old filter was nearly impossible to remove. And then once the old filter was removed I realized that the length of the filter entry slot was approximately 50% of the length of the filter. Man, what a horrible design! A few fruitless Google searches later I was more intent than ever on making this work. I tried several things and ultimately found a way to fold the filter where it was small enough to get through the door and would fully open once released. A few minutes later I was finally savoring my victory over that hellish filter.
This experience made me recall “the old days.” Back in 1989 I was working for a marketing company as a Systems Analyst and was given the project to create the “Mitsubishi Bucks” salesperson incentive program. People would earn points for sales, and could later redeem those points on Mitsubishi electronics products. It was a very popular and successful incentive program.
Creating the forms and reports was straight forward enough, but tracking the points presented a problem. I finally thought about how a banking system would work (remember, no Internet and few books on the topic, so this was reinventing the wheel) and designed my own. It was very exciting and rock solid. Statements could be reproduced at any point in time, and there was an audit trail for all activity.
Next, I needed to create a fraud detection system for incoming data. That was rock solid as well, but instead of being a good thing it turned out to be a real headache and cause of frustration. Salespeople would not always provide complete information, might have sloppy penmanship, or would do other things that were odd but legitimate. So, I was instructed to turn the dial way back. I let everyone know that while this would minimize rejections it would also increase the potential for fraud, and created a few reports to identify potentially fraudulent activity. It was amazing how creative people could be when trying to cheat the system. By the third month the system was trouble free. It was a great learning experience. Best of all, it ran for several years once I left – something I know because every month I was still receiving the sample mailing with the new sales promotions and “Spiffs” (sales incentives).
This reflection made me wonder how many things are not being created or improved today because it is too easy to follow an existing template. We used to align fields and columns in byte order to minimize record size, overload operators, etc. in order to maximize space utilization and performance. Code was optimized for maximum efficiency because memory was scarce and processors slow. Profiling and benchmarking programs brought you to the next level of performance. In a nutshell, you were forced to really understand and become proficient with technology out of necessity. Today those concepts have become somewhat of a lost art.
There are many upsides to easy. My team sells more and closes deals faster because we make it easy for our customers to buy, implement, and start receiving value on the software we sell. Hobbyists like myself are able to accomplish many tasks after watching a short video or two. But, there may also be downsides relative to innovation and continual improvement simply because easy is often good enough.
What will the impact be to human behavior once Artificial Intelligence (AI) becomes a reality and is in everyday use? It would be great to look ahead 50 to 100 years and see the full impact, but my guess is that I will see some of the effects in my lifetime.
A few months ago I purchased Fitbit watches for my children and myself. My goals were twofold. First, I was hoping that they would motivate all of us to be more active. Second, I wanted to foster a sense of competition (including fair play and winning) within my children. Much of their pre-High School experiences focused on “participation,” as many schools feel that competition is bad. Unfortunately, competition is everywhere in life, so if don’t play to win you may not get the opportunity to play at all.
It is fun seeing them push to be the high achiever for the day, and to continually push themselves to do better week-by-week and month-by-month. I believe this creates a wonderful mindset that makes you want to do more, learn more, and achieve more. People who do that are also more interesting to spend time with, so that is a bonus.
Recently my 14 year-old son and I went for a long walk at night. It was a cold, windy, and fairly dark night. We live in fairly rural area so it is not uncommon to see and hear various wild animals on a 3-4 mile walk. I’m always looking for opportunities to teach my kids things in a way that is fun and memorable, and in a way that they don’t realize they are being taught. Retention of the concepts is very high when I am able to make it relevant to something we are doing.
That night we started talking about the wind. It was steady with occasional gusts, and at times it changed direction slightly. I pointed out the movement on bushes and taller grass on the side of the road. We discussed direction, and I told him to think about the wind like an invisible arrow, and then explained how those arrows traveled in straight lines or vectors until they met some other object. We discussed which object would “win,” and how the force of one object could impact another object. My plan was to discuss Newton’s three laws of motion.
My son asked if that is why airplanes sometimes appear to be flying at an angle but are going straight. He seemed to be grasping the concept. He then asked me if drones would be smart enough to make those adjustments, which quickly led to me discussing the use potential future of “intelligent” drones by the military. When he was 9 he wanted to be a Navy SEAL, but once he saw how much work that was he decided that he would rather be Transformer (which I explained was not a real thing). My plan was to use this example to discuss robotics and how you might program a robot to do various tasks. I wanted him to logically break down the actions think about managing complexity. But, no such luck that night.
His mind jumped to “Terminator” and “I, Robot.” I pointed out that there is spectrum between the best possible outcome – utopia, and the worst possible outcome – dystopia, and asked him what he thought could happen if machines could learn and become smarter on their own. His response was that things would probably fall somewhere in the middle, but there would be people at each end trying to pull the technology in that direction. That seemed like a very enlightened estimation. He asked me what I thought and I replied that I agreed with him. I then noted how some really intelligent guys like Stephen Hawking and Elon Musk are worried about the dystopian future and recently published a letter to express their concerns about potential pitfalls of AI (artificial intelligence). This is where the discussion became really interesting…
We discussed why you would want a program or a robot to learn and improve – so that it could continue to become better and more efficient, just like a person. We discussed good and bad, and how difficult it could be to control something that doesn’t have morals or understand social mores (which he felt if this robot was that smart it would learn those things based on observations and interactions). I told him about my discussions with his older sister, who wants to become a Physician, about how I believe that robotics, nanotechnology, and pharmacology will be the future of medicine. He and I took the logical next step and thought about a generic but intelligent medicine that identified and fixed problems independently, and then sent the data and lessons learned for others to learn from. We’ll have an Internet of Things (IoT) discussion later, and I will tie back to this discussion and our Fitbit wearable technology.
After the walk I was thinking about what just happened, and was pleased because it seemed to spark some genuine interest in him. I’m always looking for that perfect recipe for innovation, but it is elusive and so far lacks repeatability. It is possible to list many of the “ingredients” (intelligence, creativity, curiosity, confidence (to try and accept and learn from failure), multi-disciplinary experiences and expertise) and “measurements” (such as a mix of complementary skills, a mix of roles, and a special environment (i.e., strives to learn and improve, rewards both learning and success but doesn’t penalize failure, and creates a competitive environment that understands the team is more important than any one individual). That type of environment is magical when you can create it, but it takes so much more than just having people and a place that seem to match the recipe. That critical mixing component is missing.
I tend to visualize things, so while I was thinking about this I pictured a tree with multiple “brains” (my mental image looked somewhat like broccoli) that had visible roots. Those roots were creative ideas that went off in various directions. Trees with more roots that were bigger and went deeper would stand out in a forest of regular trees. Each major branch (brain / person) would have a certain degree of independence, but
ultimately everything on the tree worked as a system. To me, this description makes so much more sense than the idea of a recipe, but it still doesn’t bring me closer to being able map the DNA of this imaginary tree.
At the end of our long walk it seemed that I probably learned as much as my son did, and we made a connection that will likely lead to more walks and more discussions. And in a strange way, I can thank the purchase of these Fitbit watches for being the motivation for an activity that led to this amazing discussion. From that perspective alone this was money well spent.
Earlier this week I was reading a blog post regarding the recent Gartner Hype Cycle for Advanced Analytics and Data Science, 2015. The Gartner chart reminded me of the epigram, “Plus ça change, plus c’est la même chose” (asserting that history repeats itself by stating the more things change, the more they stay the same.) To some extent that is true, as you could consider today’s big data as derivative of yesterday’s VLDBs (very large databases) and Data Warehouses. One of the biggest changes IMO is the shift away from Star Schemas and practices implemented for performance reasons such as aggregation of data sets, use of derived and encoded values, the use of surrogate and foreign keys to establish linkage, etc.
There are many dimensions to big data: Huge sample of data (volume), which becomes your universal set and supports deep analysis as well as temporal and spatial analysis; A variety of data (structured and unstructured) that often does not lend itself to SQL based analytics; and often data streaming in (velocity) from multiple sources – an area that will become even more important in the era of the Internet of Things. These are the “Three V’s” that people have been talking about for the past five years.
Like many people, my interest in Object Database technology initially waned in the late 1990’s. That is, until about four years ago when a project at work led me back in this direction. As I dug into the various products I learned that they were alive and doing very well in several niche areas. That finding led to a better understanding of the real value of object databases.
Some products try to be, “All Vs to all people,” but generally what works best is a complementary, integrated set of tools working together as services within a single platform. It makes a lot of sense. So, back to object databases.
One of the things I like most about my job is the business development aspect. One of the product families I’m responsible for is Versant. With the Versant Object Database (VOD – high performance, high throughput, high concurrency) and Fast Objects (great for embedded applications). I’ve met and worked with some brilliant people who have created amazing products based on this technology. Creative people like these are fun to work with, and helping them grow their business is mutually beneficial. Everyone wins.
An area where VOD excels is with the near real-time processing of streaming data. The reason it is so adept to this task is the way that object map out in the database. They do so in a way that essentially mirrors reality. So, optionality is not a problem – no disjoint queries or missed data, no complex query gyrations to get the correct data set, etc. Things like sparse indexing are no problem with VOD. This means that pattern matching is quick and easy, as well as more traditional rule and look-up validation. Polymorphism allows objects, functions, and even data to have more than one form.
VOD does more by allowing data to be more, which is ideal for environments where change is the norm. Cyber Security, Fraud Detection, Threat Detection, Logistics, and Heuristic Load Optimization. In each case, the key to success is performance, accuracy, and adaptability.
So, while some things stay the same, others really do change. The ubiquity of devices generating data today, combined with the desire for people and companies to leverage that data for commercial and non-commercial benefit, really is very different than what we saw 10 or more years ago. Products like VOD are working their way up that Slope of Enlightenment because there is a need to connect the dots better and faster – especially as the volume and variety of those dots increases. It is not a, “one size fits all” solution, but it is the perfect tool for this type of work.
These are exciting times.
I have recently been investigating and visiting universities with my eldest daughter, who is currently a Senior in High School. Last week we visited Stanford University (an amazing experience I will post about soon) and then spent a week in Northern California on vacation. After being home for a day and a half I am currently in Texas for a week of team meetings and training. The first night of a trip I seldom sleep, so I was listening to the song, “Don’t let it bring you down” by Annie Lennox, which is a cover of a Neil Young song. That led to a Youtube search for the original Neil Young version, which led to me listening to the song “Old Man” – a favorite song of mine for over 30 years. That led to some reflection, which ultimately led to this post.
The reason that I mention this is because it is an example of the tangential thought process (which is generally viewed as a negative trait) that occurs naturally for me. It is something that helps me “connect the dots” more naturally. It is part of the non-linear thinking associated with ADHD (again, something generally viewed as negative). The interesting thing is that in order to fit in and be successful with ADHD you tend to develop logical systems for focus and consistency. That has many positive benefits – such as creating repeatable processes and automation.
The combination of linear and non-linear thinking can really fuel creativity. The downside is that it can take quite a while for others to see the potential of those ideas, which can be extremely frustrating. But, you learn to deal with that. The upside is that you tend to create relationships with other innovators because they often tend to think like you do. The world is a strange place.
It is funny how there are several points in your life when you have an epiphany and things make complete sense, which causes you to realize how much time and effort could have been saved if you had only been able to figure that out sooner. As a parent I am continually trying to create shortcuts for my children so that they can reach those points much sooner than I did.
I started this post thinking that I would document as many of those lessons as possible to serve as a future reminder. But, like most children, they will each learn in their own way and at their own pace. So instead, I decided to post a few things that I view as foundational truisms that could help foster that growth process. So, here goes…
- Always work hard to be the best, but never let yourself believe that you are the best. Even if you truly are, it will be short lived as there are always people out there doing everything that they can to be the best. Ultimately, that is a good thing. You need to have enough of an ego to test the limits of things, but not one that is so big that it alienates or marginalizes those around you.
- Learn from everything you do – good or bad. Continuous improvement is so important, and by focusing on this you constantly challenge yourself to try new things and find better (i.e., more effective, more efficient, and more consistent) ways to do things.
- Realize that the difference between a brilliant and a stupid idea is often perspective. Years ago I taught technical courses, and occasionally someone would describe something they did that just seemed strange or wrong. But, if you took the time to ask questions and try to understand why they did what they did you would often identify the brilliance in that approach. It is something that is both exciting and humbling.
- Incorporating new approaches or best practices of others into your own proven methods and processes is part of continuous improvement, but it only works if you are able to set aside your ego and keep an open mind.
- Believe in yourself, even when others don’t share that belief. Remain open to feedback and constructive criticism as a way to learn and improve, but never give up on yourself. There is a huge but sometimes subtle difference between confidence and arrogance, and that line is often drawn at the point where you can accept that you might be wrong, or that there might be a better way to do something. Become the person that people like working with, and not the person that they avoid or want to see fail.
- Surround yourself with the best people that you can find, but look for people with diverse backgrounds and complementary skills. The best teams that I have ever been involved with consisted of high achievers who constantly raised the bar for each other while simultaneously creating a safety net for their teammates. The team grew and did amazing things because everyone was both very competitive and very supportive of each other.
- Keep notes or a journal because good ideas are often fleeting and hard to recall. And remember, good ideas can come from anywhere so keep track of the suggestions of others and make sure that attribute those ideas to the proper source.
- Try to make a difference in the world. Try to leave everything your “touch” (job, relationship, project, whatever) in a better state that before you were there. Helping others improve and leading by example are two simple ways of making a difference.
- Accept that failure is a natural obstacle on your path to success. You are not trying hard enough if you never fail. But, you are also not trying hard enough if you fail too often. That is very subjective, and honest introspection is your best gauge. Be accountable, accept responsibility, document the lessons learned, and move on.
- Dream big, and use that as motivation to learn new things. While I was funding medical research efforts I spent time learning about genetics, genomics, and biology. That expanded to interests in nanotechnology, artificial intelligence, machine learning, neural networks and interfaces such as natural language and non-verbal / emotional. Someday I hope to tie these together in a way that could help cure a disease (Arthritis) and improve the quality of life for millions of people. Will that ever happen? I don’t know, but I do know that if I don’t try it will never happen because of anything that I did.
- Focus on the positive, not the negative. Creativity is stifled when there is fear of blame.
- Never hesitate to apologize when you are wrong. This is a sign of strength, not weakness.
- And above all else, honesty and integrity should be the foundation for everything you do and are.
Hopefully this will help my children become the best people possible, and hopefully early-on in their lives. I was 30 years old before I feel that I really had a clue about a lot of these things. Until then I was somewhat selfish and focused on winning. Winning and success are good things, but they are better when done the right way.
I started this blog the goal of it being an “idea exchange,” as well a way to pass along lessons learned to help others. One of the things that has surprised me is how different the comments and likes are for each post. Feedback from the last post was even more diverse and surprising than usual. It ranged from comments about “Siri vs Google,” to feedback about Sci-Fi books and movies, to Artificial Intelligence.
I asked a few friends for feedback and received something very insightful (Thanks Jim). He stated that he found the blog interesting, but wasn’t sure what the objective was. He went on to identify several possible goals for the last post. Strangely enough, his comments mirrored the type of feedback that I received. That pointed out an area for improvement to me, and I appreciated that.
This also got me thinking about a white paper written 12-13 years ago by someone I used to work with. It was about how Bluetooth was going to be the “next big thing.” He had read an IEEE paper or something and saw potential for this new technology. His paper provided the example of your toaster and coffee maker communicating so that your breakfast would be ready when you walk into the kitchen in the morning.
At that time I had a couple of thoughts. First, who cared about something that only had a 20-30 foot range when WiFi was becoming popular and had much greater range? In addition, a couple of years earlier I had a tour of the Microsoft “House of the Future,” in which everything was automated and key components communicated with each other. But everything in the house was all hardwired or used WiFi – not Bluetooth. So, it was easy to dismiss his assertion because it seemed too abstract.
Looking back now I view that white paper as having insight (if it were visionary he would have come out with the first Bluetooth speakers, or car interface, or even phone earpiece and gotten rich), but it failed to present use cases that were easy enough to understand yet different enough from what was available at the time to demonstrate the real value of the idea. His expression of idea was not tangible enough and therefore too slippery to be easily grasped.
I’m a huge believer that good ideas sometimes originate where you least expect them. Often those ideas are incremental in nature – seemingly simple and sometimes borderline obvious, but building on some other idea or concept. An idea does not need to be unique in order to be important or valuable, but it does need to be presented in a way that is easy to understand and tangible. That is just good communication.
One of the things I miss most from when my consulting company was active was the interaction between a couple of key people (Jason and Peter) and myself. Those guys were very good at taking an idea and helping build it out. This worked well because we had some common expertise and experiences, but we also had skills and perspectives that were more complementary in nature. That diversity increased the depth and breadth to our efforts to develop and extend those ideas.
Our discussions were creative and highly collaborative, and also a lot of fun. Each of us improved from them, and the outcome us usually something viable from a commercial perspective. As a growing and profitable small business you need to constantly innovate to differentiate yourself from your competition. Our discussions were driven as much by necessity as they were by intellectual curiosity.
So, back to the last post. I view various technologies as building blocks. Some are foundational and others are complementary. To me, the key is not viewing those various technologies as competing with each other. Instead, I look for the value in integrating them with each other. It is not always possible and does not always lead to something better, but occasionally it does. With regard to voice technology, I do believe that we will see more, better and smarter applications of it.
While today’s smart phones would not pass the Turing Test or proposed alternatives, they are an improvement over more simplistic voice translation tools available just a few years ago. Advancement requires the tool to understand context in order to make inferences. This brings you closer to machine learning, and big data (when done right) increases that potential. Ultimately, this all leads to Artificial Intelligence (at least in my mind). It’s a big leap from a simple voice translation tool to AI, but when viewed as building blocks it is not such a stretch.
Now think about creating an interface (API) that allows one smart device to communicate with another in something akin to the collaborative efforts described above with my old team. It’s not simply having a front-end device exchanging keywords or queries with a back-end device. Instead, it is two or more devices and/or systems having a “discussion” about what is being requested, looking at what each component “knows,” asking clarifying questions and making suggestions, and then finally taking that multi-dimensional understanding to determine what is really needed.
So, possibly not true AI, but a giant leap forward from what we have today. That would help turn science fiction of the past into science fact in the near future. The better the understanding and inferences by the smart system, the better the results. I also believe that the unintended consequences of these new smart systems it that are they become more human like in their approach the more likely they will be to make errors. But, hopefully they will be able to back test recommendations to help minimize errors and be intelligent enough to monitor results and make suggestions about corrective actions when they determine that the recommendation was not optimal. And even more importantly, there won’t be an ego creating a distortion filter on the results.
A lot of the building blocks required to create these new systems are available today. But, it takes both vision and insight to see that potential, translate ideas from slippery and abstract to tangible and purposeful, and then start building something really cool. As that happens we will see a paradigm shift in how we interact with computers and how they interact with us. That will lead us to the systematic integration that I wrote about in a big data / nanotechnology post.
So, what is the objective of this post? To get people thinking about things in a different way, to foster collaboration and partnerships between businesses and educational institutions to push the limits of technology, and to foster discussion about what others believe the future of computing and smart devices will look like. I’m confident that I will see these types of systems in my lifetime, and see the possibility of a lot of this occurring within the next decade.
What are your thoughts?